Your appointments are very important to the Zelenz Consulting team. They are reserved especially for you. We understand that sometimes schedule adjustments are necessary. Therefore, we respectfully request at least 2 hours notice for cancellations or rescheduling of appointments.
Please understand that when you forget, cancel, or change your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our wait list miss the opportunity to receive services.
Any appointment missed, late cancelled, or changed without 2 hours notice will result in a charge equal to 100% of the reserved service amount. The appointment may be taken off of a contract/package or charged individually.
As a courtesy, your appointments are confirmed electronically the day before your scheduled appointment by email and/or text messaging from our online appointment scheduling software because we know how easy it is to forget an appointment you booked months ago. From this confirmation email, you have the option of the following without a charge:
- confirm your appointment from the link provided in the email;
- reschedule/change/modify your appointment from your online account;
- cancel your appointment from your online account;
- respond back by email with any changes or issues;
- call our office number which is provided in the email for customer service
Please understand that it is your responsibility to remember your appointment dates and times in order to prevent any missed appointments which result in a cancellation fee. Not receiving an electronic notification of your appointments from us the day before is not sufficient reason to miss an appointment if the original confirmation notification was received timely. A link to automatically upload the appointment to your calendar is provided on every electronic confirmation.
Any late arrival will shorten your appointment time and will not be made up by running into the next client’s scheduled appointment. A reminder email is sent 1 hour before the scheduled appointment to verify the appointment status.
Emergency absences will be considered on an individual basis by Shella Zelenz. You may request not to be charged for the late cancelled session in writing within 7 days if you feel such action is warranted. Shella Zelenz will make the decision to honor your request on a case-by-case basis and will respond back to you in writing within 7 days.
It is mutually understood that if a cancellation is due to circumstances beyond any of our control, such as power outage, unfortunate incident, or weather that requires you or us to have to cancel or be closed during regular business hours, we will reschedule your existing appointment and no discount or charges will apply.
Zelenz Consulting Group stands by our policies. We feel that it is only fair that we honor the same policies to our clients. If we have to cancel a client with less than 2 hours notice of the appointment scheduled, we will honor the same policy and your next appointment will be free of charge. ZCG reserves the right to modify a scheduled appointment to a different tutor during the same time allotment if circumstances arise without prior approval of the client.
The 2 hour cancellation policy gives us time to inform our wait list clients of any availability, as well as keeping our staff schedules filled, thus better serving everyone. Zelenz Consulting policies are presented and provided in the best quality and tradition of excellent service for our established and future clientele. Thank you for viewing and supporting our 2 hour cancellation and rescheduling policy criteria!